RETURNS AND EXCHANGES POLICY

1. General Principles

Pampa the Brand operates under a high-quality standard. However, customers may request a return or exchange in accordance with Peruvian consumer protection regulations and the conditions set forth below.

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2. Accepted Cases

Returns or exchanges will be accepted when:

• The product has manufacturing defects.

• The product received does not match the product purchased.

• The product was damaged during shipping.

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3. Timeframe

Customers have 7 calendar days from the date of receipt to submit a return or exchange request.

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4. Product Conditions

Returned products must:

• Be unused

• Retain original tags and packaging

• Show no signs of improper handling or alteration

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5. Exclusions

Unless otherwise required by law, returns due to change of mind, personal preference, or customer error when selecting size, color, or model are not accepted.

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6. Procedure

Requests must be submitted via email to info@pampathebrand.com, indicating the order number, reason for the request, and photographic evidence when applicable.

The Company will evaluate the request and inform the customer of the applicable process.

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7. Refunds

Approved refunds will be issued using the same payment method originally used, within a reasonable timeframe. Logistics costs may be deducted where applicable.