Shipping policy

SHIPPING POLICY

Pampa the Brand

1. Shipping Origin

All orders are shipped from Peru.

Customers acknowledge that international shipments are subject to customs processing in the destination country.

2. Shipping Destinations

Pampa the Brand ships:

  • Within Peru

  • To select international destinations, including the United States

If a destination is not available at checkout, customers may contact customer service for assistance.

3. Shipping Methods and Carriers

Orders are shipped using reputable domestic and international logistics providers.

The selected shipping method, carrier, and estimated delivery time are displayed at checkout.

4. Processing Time

Orders are processed within 2–5 business days after payment confirmation, excluding weekends and Peruvian public holidays.

During peak seasons, launches, or special collections, processing times may be extended. Customers will be notified when applicable.

5. Estimated Delivery Times

Estimated delivery times begin once the order has been dispatched:

  • Peru: 2–7 business days

  • United States: 7–15 business days

  • Other international destinations: 10–20 business days

Delivery times are estimates only and not guaranteed.

6. Customs, Duties, and Taxes (International Orders)

For international shipments, including to the United States:

  • Customs duties, import taxes, and additional fees are not included in the product or shipping price.

  • These charges are the sole responsibility of the customer.

  • Pampa the Brand has no control over customs clearance times.

7. Tracking

Once the order is shipped, customers will receive a confirmation email with tracking information, where available.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information.

Pampa the Brand is not responsible for delays, losses, or additional costs arising from:

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • Refusal of delivery by the recipient

9. Lost or Damaged Shipments

If an order arrives damaged or is lost in transit:

  • Customers must notify Pampa the Brand within 48 hours of delivery (or expected delivery date).

  • Photographic evidence may be required.

Each case will be reviewed individually in coordination with the logistics provider.

10. Force Majeure

Pampa the Brand is not responsible for delays or failures caused by events beyond reasonable control, including but not limited to customs inspections, strikes, natural events, or transportation disruptions.